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French helpdesk 2nd level (networking service)

En Barcelona, Barcelona de la empresaMST Holding

Requisitos

Minimum of 2 years working as a helpdesk

Funciones a desarrollar

GRUPOMST has been European leader in Call Centre Services since 1992. The holding is made up of 10 specialised companies providing inbound and outbound calls services. We have contact centres in both Barcelona and Madrid, with more than 450 employees from all over Europe.

GRUPOMST employees enjoy a number of benefits:
- Internal promotion opportunities
- Monthly awards- gifts for the best call quality
- Flexible timetables offered to suit family life
- Employee discounts for many of the products and services offered by our clients.
- Bonus for referring successful candidates to work with GRUPOMST

MST has pioneered the application of principles as established by the Equality Act.

We are recruiting a NATIVE FRENCH speaker for a Technical Service (inbound).

MAIN TASKS:
- Dealing with clients queries about routers, modems and switches.
- Assisting with technical support via e-mail, Web support and phone in a professional manner.
- Handling the queries of 1st level agents
- Training of new recruits.


WE OFFER:
- Dynamic multinational work environment
- Immediate incorporation.
- FULL TIME POSITION (from Monday to Friday): from 9a.m. to 6p.m. or from 10a.m. to 7p.m.
- Working area: Barcelona.
- Salary: €22.000
- STABLE POSITIONS.

REQUIREMENTS:
- Native French
- English: medium level at least.
- Having knowledge or experience in configurations of modems, routers, net protocols and switches L2, L3
NAS SAN TCP/IP
- Highly valuable having previous experience as a Customer Service Agent.

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