Tender & Customer Service Leader (medical Device)

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Tender & Customer Service Leader (medical Device)


Sin Estudios


1 año de experiencia

Datos de la oferta


Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

A convenir

Funciones a desarrollar

Multinational is looking for a Customer Service Leader (Medical Device) with high level of English

Client Details

Multinational who is global medical technology corporation serving the health care industry. The company specialized in two areas: reducing medication errors and preventionof health care-associated infections


Main Responsibilities

* Develop tender submission in relation to the client's requirements advise of company information
* Reviewing pre-tender documentation for unusual risks and providing solutions / alternatives for identified risk profiles* Conducting post-tender negotiation with respect to contract terms and conditions
* Ensure quality, updating and follow-up on current contracts/agreements
* Assist & guide Customer service team to deliver strong customer service

* placement of orders, refunds or exchanges
* warranties or termsof sale
* product recalls
* prioritize and resolve customer issues in timely and accurate fashion
* Manage customer calls in friendly and courtesy manner

As Tender lead

* Distribution of relevant sections of invitation to tender documents to various Sales representative/departments and co-ordination of responses
* Preparation and submission of accurate tenders to the company's high standards
* Administrative management of tenders: documentation preparation, reviewing, filing, presentation and maintenance. Dealing with contracting authorities
* Management of prices, offers and authorizations as well
* Samples management
* Opening and closing guarantees
* Updating tender and contract information of Services with customers on SAP and internal data bases
* Follow up deadlines and delivery documentation
* Communication with customer service for updating prices
* Communicationwith logistic for forecast and supply chain updating

As Team Lead

* Cordinate Iberia Customer Service team, while defining and monitoring solid process are in place
* Communication with Logistic, Sales & Marketing for control and follow-up of back orders
* Point of contact with EMEA CS Managerdepartments

Job Offer

Permanent Position e Immediate Hiring

From Monday to Friday (flexible)

Salary: 40.000 - 45.000 (gross salary)

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