Customer Service Specialist
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Customer Service Specialist


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1 año de experiencia

Datos de la oferta


A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

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Funciones a desarrollar

Our client is an American Multinational corporation specialized in outsourcing of payroll services worldwide, looking for an CUSTOMER SERVICE SPECIALIST.


­- Liaising with the Partners and Operations team members in order to support the users of the client and partner bases.­- Assisting Tier 1 representatives by resolving enquiries forwarded through the ticketing sys-tem in a timely manner.
­- Escalating and aggressively pursuing problem resolution on behalf of the customer.
­- Pursuing the issues assigned to him/her until their final resolution.
­- Understandingthe clients' needs and problems to ensure the highest level of satisfaction.
­- Gathering feedback from the client and partner bases regarding bugs, enhancements and outages, and forwards the relevant information to the appropriate parties (IT, RDi, Security).
­- Documenting solutions to problems.­- Effectively using the applications and tools provided to undertake the day to day operation (CRM systems, ticketing tools, web conferencing applications and remote control software).
­- Partnering with the rest of Production teams and establishing a friendly and rigorous working environment.

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