Our client is an American Multinational corporation specialized in outsourcing of payroll services worldwide, looking for an CUSTOMER SERVICE SPECIALIST.
- Liaising with the Partners and Operations team members in order to support the users of the client and partner bases.- Assisting Tier 1 representatives by resolving enquiries forwarded through the ticketing sys-tem in a timely manner.
- Escalating and aggressively pursuing problem resolution on behalf of the customer.
- Pursuing the issues assigned to him/her until their final resolution.
- Understandingthe clients' needs and problems to ensure the highest level of satisfaction.
- Gathering feedback from the client and partner bases regarding bugs, enhancements and outages, and forwards the relevant information to the appropriate parties (IT, RDi, Security).
- Documenting solutions to problems.- Effectively using the applications and tools provided to undertake the day to day operation (CRM systems, ticketing tools, web conferencing applications and remote control software).
- Partnering with the rest of Production teams and establishing a friendly and rigorous working environment.