Helpdesk (tier 2)

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Helpdesk (tier 2)

Requisitos

­- At least 3 years of relevant working experience in an international environment, with a mini-mum of 1-year experience in handling customer support duties.
­- A University degree is essential.
­- Knowledge of Word, Excel, Power Point, ticketing tools (such as JIRA), CRM (such as Siebel), webconferencing applications and remote control software.
­- HR, Payroll or financial service delivery experience is a plus.
- Fluent English.

Estudios:

Grado

Experiencia:

1 año de experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido

Funciones a desarrollar

Our client is an American Multinational corporation specialized in outsourcing of payroll services worldwide, looking for an CUSTOMER SERVICE SPECIALIST (TECHNICAL).

Functions:

­- Liaising with the Partners and Operations team members in order to support the users of the client and partner bases.
­- Assisting Tier 1 representatives by resolving enquiries forwarded through the ticketing sys-tem in a timely manner.
­- Escalating and aggressively pursuing problem resolution on behalf of the customer.
­- Pursuing the issues assigned to him/her until their final resolution.
­- Understanding the clients' needs and problems to ensure the highest level of satisfaction.
­- Gathering feedback from the client and partner bases regarding bugs, enhancements and outages, and forwards the relevant information to the appropriate parties (IT, RDi, Security).
­- Documenting solutions toproblems.
­- Effectively using the applications and tools provided to undertake the day to day operation (CRM systems, ticketing tools, web conferencing applications and remote control software).
­- Partnering with the rest of Production teams and establishing a friendly and rigorous working environment.

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