Service Coordinator

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Service Coordinator

Descripción de la oferta

Department: After Sales
Superior: After Sales & Customer Experience Director

Purpose of the position:
- Responsible for Service Network Management
- Reporting of every service KPI
- Technical Support Referent for the Spanish Subsidary

Main Tasks:
- Organizes, distributes and verifies thework reported by the external service partners.
-Verifies and approves payment of supplier invoices, repairs and maintenance contracts. Rectifies any problems with suppliers.
- Check every aspect of the technical service delivery.
- Leads the training for the external technicians, transferring the knowledge to the service network.
-Reports the main KPI to control de performance.
-Performs administrative duties appropriate to the activities of the unit.
- Visit to audit quality parameters of every service center

Experience:
- Minimum 3 years relevant experience as a technical leaderin a Service Centre B2C in a retail company,
Languages: Fluent Spanish & English
Education: Technical
Others: Excel advanced user

Estudios:

Formación Profesional grado superior

Experiencia:

1 año de experiencia

Datos de la oferta

Salario:

24.000 €

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido
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