On Site It

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On Site It

Descripción de la oferta

Sitel Barcelona is hiring agents for one on Site IT in Barcelona.


Full responsibility for the operational maintenance of systems and services across the CL IT environment within the site, providing day to day operational and technical support.
Receiving escalations fromthe Service Desk, providing remote 2nd/3rd line technical support and assistance for CL Microsoft databases and servers to internal and external customers
Provide incident resolution within the data area to enhance customer satisfaction and to meet IT service levels
Register, update and manage all incidents and change requests according to appropriate Service Levels
Ensure formal procedures are followed, SLA's met and high levels of internal/external customer service met with timely and appropriate communication
Definition and implementation of appropriate operational support, processes and procedures to manage the equipment and services assigned to the role, ensuring availability of services meets or exceeds requirements
Identify incident trends and methods of improvement and ensure availability, performance and integrity of technology, producing appropriate support
Adhere to ITpolicy and ensure changes/incident resolutions are in line with policy requirements
Ensure effective management of 3rd party technology providers

Good basic secondary education with preferable passes in GCSE or equivalent. MCSE certification of similar essential.

Proven ICT skills in the data field within a service-orientated attitude. Ability to communicate effectively with internal and external customers. Veritas backup Exec and Netbackup. Trend Micro A-Virus. SQL server. Dell Server Hardware. Woking with HP technologies. SAN. Citrix. Right Fax Server. Microsoft -Outlook 98-2003, Office automation products. WINS, DHCP. Windows server 2000 and 2003. Windows -Active Directory, IIS server, NT4 server, Desktop. Bilingual Spanish and English.

Imprescindible residente en: Provincia Puesto Vacante


Formación Profesional grado superior


1 año de experiencia

Datos de la oferta


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