Supervisor Servicio Chat Inglés
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Supervisor Servicio Chat Inglés

Descripción de la oferta

The selected person will take care of:
Supervise the organization of the platform, ensuring that it has the necessary resources to comply with the activity, following the quality standards set and the operational and critical procedures
It supervises, verifies and approves the production reportsprovided by the Coordination teams.
Analyze the production reports and the progress of the service, supervising the daily and monthly reporting of each service to send it to client.
Follow-up meetings with the client to submit scorecards and inform them of the evolution of the service.
Prepare proposals for improving the service based on the analyzes performed and coordinate decision-making.
Mass management, events and informative communications, following up on the increase produced, the causes and/or issue for reporting to client.
Suggests solutions to improve the service.
Solve or scale client incidents escalated by the supervision team.
Analyze costs and benefit margins.
Implement and track solutions to improve the service.
Evaluate and supervise all your team members.

Imprescindible residente en: Provincia Puesto Vacante


Formación Profesional grado superior


1 año de experiencia

Datos de la oferta


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