Learning Specialist

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Learning Specialist

Descripción de la oferta

Sitel is a multinational company leader in global outsourcing services provider of customer experience management with 150 offices across 25 countries and more than 75.000 associates speaking 48 languages. Our contact center associates deliver more than 2.5 million unique customer experiences everyday. At Sitel we empower our employees, to be bold, build trust and work together, so finally we can Wow our customer with an outstanding service.

Currently we are recruiting a Learning Specialist for an exciting, challenging project in the financial field to work with us in Madrid; the main goal of this position is to lead the team to meet and exceed business objectives ensuring that key financial, operational and quality metrics are consistently achieved.

We offer

·Full time position 39 h per week
·Competitive salary
·Type of contract for an specific service
·Training with contract
·Good work environment in a multicultural team

Responsibilities

·Guarantee the knowledge of the service to new incorporations
·Assure and improve the basic knowledge regarding the service and the products
·Close collaboration with the Team Manager to achieve the defined objectives
·Training and development of the agents
·Active participation in the operational team day to day tasks
·Guarantee the satisfaction of the client and the employees

Requisitos mínimos:
Bachelor / Diploma or equivalent experience in the world of Education.
·Minimum 6 months of experience preferably as agent or product specialist
·Previous experience as a trainer (desirable)
·Native Belgium French and advance level of English
·Analytical capacity of planning, organization, analysis and management: training must be perfectly structured
·Teaching and communication capacity with diverse types of people
·Being able to express ideas in a clear, precise and simple way to be understood easily
·Have training skills and motivation techniques
·Good organizational skills for the management of documentation and logistics linked to the courses

Estudios:

Bachillerato o equivalente

Experiencia:

1 año de experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

A convenir
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