Call Center - Team Coordinator

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Call Center - Team Coordinator

Descripción de la oferta

Reports directly to the Team leader Call Center and is responsible for team coordination

If you have exceptional interpersonal skills and are ready to join our growing project, we want to talk to you! This is your opportunity to work for an international service centre that offers customer support services across countries in Europe. You will work in a fast-paced, professional environment where your talent will contribute to changing people's lives.
Responsibilities:
· Assist with monitoring and training the call center staff
· Responsible for obtaining and reviewing call statistics on an hourly, daily, weekly, monthly, and reports this call data analysis to the management team.
· Create materials such as call scripts, standard response emails, policies and training materials for the staff designed to increase productivity and improve customer experience.
Requirements:
· Minimum one (1) year experience in a call center environment
· Ability to work independently, handle multiple priorities and a high volume, intensive, fast-paced environment
· Respond quickly to internet, phone, and live chat inquiries using email, scripts and templates.
· Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
The ideal candidate needs the following:

· Excellent verbal and written communication skills
· The ability to multi task in a fast paced environment
· Strong computer skills
· Goal oriented and able to focus on completing tasks
· Able to effectively work with management teams at all levels
· At least one previous role based in customer service
· Excellent teammate with collaborative attitude and eagerness to improve
· Prompt and courteous demeanor
· Positive and hardworking personality
· Ability to communicate in spoken and written English and Spanish
We offer:
· Working from Monday to Friday - 9:00 - 17:30
· Excellent work location - office near Francesc Macià
· Salary 1400€ bruto per month + bonus 1200€ bruto/year after finishing 2 months of probation
· International environment
· Great career growth

Estudios:

Graduado Escolar/Primarios

Experiencia:

1 año de experiencia

Datos de la oferta

Salario:

1.500 €

Jornada Laboral:

Jornada Completa

Tipo de contrato:

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