Customer Service Agent Dutch

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Customer Service Agent Dutch

Descripción de la oferta

We are looking for motivated Dutch Customer Service Agents in Barcelona, able to deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, and to promote suitable products and services as directed by Sitel's Clients and as required by the individual needs of each customer.

Responsibilities:
· Answer inbound calls, chat and emails within guidelines/goals established by the client and contact center management
· Perform technical troubleshooting and solve Technical issue by following Client processes
· Consistently achieve call, email, and chat quality score goals to meet client and customer satisfaction goals
· Deliver a quality customer experience on every transaction
· Provide first contact resolution of customer issues via chat, email and/or phone
· Provide customer satisfaction and create promoters based on the service delivered
· Ensure that all customer contacts are handled in an efficient, effective and customer-centrist way
· Troubleshoot and handle customer inquiries
· Ensure that all the client inquiries are recognized, recorded, confirmed and solved effectively as measured through customer surveys and internal SLAs

Skills:
Abilities & Knowledge:
· Dutch language level - communication skills (written and spoken)
· Verbal and written fluency in English essential with multilingual fluency in other EMEA language is an advantage
· Good knowledge on hardware and Software (PC/Peripherals) and on special technologies
· A motivated and enthusiastic personality
· Fast and accurate typing skills as well as a good knowledge of Word, Excel and Outlook.
· Good numeric and verbal reasoning skills
· Self-organized, planning and prioritization skills
· Problem solving ability and very good customer service skills
· Excellent interpersonal skills with ability to keep and maintain good working relationships with all levels of staff

Conditions:
· Hours: 39 hours per week. Monday to Friday 11:00 a.m. to 8:00 p.m. + 2 Saturdays per month 9:00 a.m. to 6:00 p.m.
· Salary: € 18.000 gross/year + incentives
· Contract: Obra y Servicio, two months trial period
· Selective training of 10 days, from Monday to Friday, 9:00 a.m. to 6:00 p.m.
· Contract from the first day, with customer advisor salary during the training
· Once the training is over, the salary will be the corresponding to the total gross per year salary offered
· Work center: 22 @
· Free fruits twice per month

Estudios:

Graduado Escolar/Primarios

Experiencia:

1 año de experiencia

Datos de la oferta

Salario:

18.000 €

Jornada Laboral:

Jornada Completa

Tipo de contrato:

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