Korean Or Chinese Or Japanese Or Mandarin Customer Service Agent

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Korean Or Chinese Or Japanese Or Mandarin Customer Service Agent

Descripción de la oferta

We are looking for motivated Korean OR Chinese OR Japanese OR Mandarin speaking Customer Service Agents for customer care and support.

Main tasks:

- Ensure that all the telephone, e-mail, mail, chat or social media customer contacts are managed and replied within the established deadlines

- Ensure that all customer transactions are executed with good quality

- Ensure that all customer contacts are handled in an efficient and effective way, while also being focused on customer needs

- Be able to show empathy when the client had to face a difficulty

- Be able to ask the right questions in order to identify the problem precisely and be able to provide the best possible answer

- Fine tune/personalize the answer to the clients in compliance with elements of speech

- Ensure that all issues and complaints are identified, registered and effectively addressed

- Offer a high quality service according to the established processes and procedures

Required Skills:

- Good telephone skills, verbal and written

- MS Office competency

- Good numerical and analytical skills

- Being organized, able to plan and prioritize

- Problem solving approach

- Excellent customer service skills

- Multichannel expertise (social media, chat, telephone, mails, mail)

- Being able to work as part of a team

Conditions:

- Reception and back office management for our client

- Hours: 38 hours per week

- Contract: obra y servicio

- Work center: 22@ Barcelona (just a few blocks from the beach)

- Fruits twice per month

- Bring a friend program

- Sitel thinks of you offers

Estudios:

Bachillerato o equivalente

Experiencia:

1 año de experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

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