It Service Desk Specialist
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It Service Desk Specialist

Descripción de la oferta

It's rewarding to work at a company where YOU make a difference!

If you're passionate about the ever-changing IT industry and enjoy working in a fast-paced, collaborative progressive environment, you'll thrive at Tech Data!

Join our team to connect the world with the power of technology!

Responsible for 2nd level client support and services within a region in EMEA consisting of several countries. This position works closely with the Field Service engineers, as well as other IT departments for problem resolution. It is responsible for maintaining service level agreements set by the organization for IT problem resolution. 

- Support 1st level FS to resolve IT problems across countries. Install/uninstall, troubleshoot, data recovery and maintain applications, products and equipment.
- Identify, analyze and repair equipment failures, order and replace parts/material as needed. 
- Determine, recommend and test which products or software best suit our customers’ needs.
- Provides coaching guidance to 1st Level FS, ensuring delivery of high quality and proactive support. 
- Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.
- Implementation/Installation and administration/maintenance of IT services with focus on availability, reliability and manageability following TECHDATA IT standard processes in coordination with responsible IT management.
- Education of 1st level technicians and end-users based on TECHDATA processes to make optimal use of TECHDATA business systems.
- Active contribution to Building and Operations Team activities where required and to KB (create documentation where required).
- Ensure standards of infrastructure hardware and software
- Ensure a stable and performing environment for applications and systems.
- Contribute ideas to improve IT processes/services.
- Support implementation of new and/or improved IT processes following TechData IT standards.
- Improvement of personal skills within the area of responsibility.
- Work collaboratively with others to achieve group goals, energize people to work together to accomplish business results
- Lead others in a manner that builds their confidence and capabilities, challenging and supporting employees to learn and grow from their experiences

Knowledge Skills and Experience
- Associates degree of computer science or Bachelors degree. Equivalent combinations of education, experience, and certification will be considered.
- Minimum 3 years experience of working in a preferably global IT organization underlined by respective training certificates, such as CCENT; MCSA or equivalent.
- Experienced in implementing, documenting and operationally maintaining IT infrastructures.
- Experienced in interacting with external suppliers & service providers.
- Analytical Skills; strong and flexible individual capable of dealing with the typical tensions that arise within an IT service environment; confident & customer focused; good problem solving skills with the ability to follow written and verbal instructions.
- Ability to manage own work schedule (good self-management skills).
- High level of customer focus and strong customer support commitment.
- Ability to cooperate with other individuals with a problem solving oriented attitude on a...


Formación Profesional grado superior


1 año de experiencia

Datos de la oferta


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