It Customer Support L1

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It Customer Support L1

Descripción de la oferta

Sitel is a Multinational Contact Centre Outsourcing Provider Company. We believe Barcelona is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. DevelopingContact Centre projects in Europe, Middle East, Africa and Brazil, we are growing in a sustained and strategic way.

Do you want to be part of a globally recognized operation? Then think Sitel - 'a great place to work'.

As a global operation, we are known for our award-winning contracts, ever increasing client portfolio and great internal development opportunities. Following the growth of our company in Barcelona, Sant Cugat del Valles, we are recruiting a English and Spanish IT customer support (L1).

Key competencies:

· Customer service orientation
· Analytic evaluation and troubleshooting
· Displays technical insight and intelligence
· Attention to detail
· Verbal and written communication skills
· Flexibility / adaptability
· Team work

Education and Experience:

· Previous experience within an IT Helpdesk or Graphics Arts printing environment would be ideal.
· Fluent in English and Spanish (written and spoken) any other European language is a plus
· Experience in a customer facing role (onsite support, remote support or similar) will be valued.
· Able to communicate remotely with customers and to use virtual tools.
· Customer service skills. Experience in remote troubleshooting in a technical environment. Analytical and problem-solving skills. Ability to solve and document solutions for customers in complex situations. Ability to contribute to technical action plans
· Analytical and troubleshooting methodologies.


We offer:

· Full time position (39 h per week).
· Salary of 28000€ plus up to 1500 of yearly incentives.
· Monday to Friday shift (09-18 OR 10-19, position-specific)
· Project based contract (1st year), indefinite afterwards based on performance
· Technical press-specific training
· Good work environment in a multicultural team.
· Relocation package.
· Support obtaining NIE document.
· Dedicated shuttle service between St Joan FGC train station & HP Latex site at start/end of shift
· Possibility of occasional work from home days based on antiquity/performance

Estudios:

Graduado Escolar/Primarios

Experiencia:

1 año de experiencia

Datos de la oferta

Salario:

24.000 €

Jornada Laboral:

Jornada Completa

Tipo de contrato:

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