Technical Support Engineer (h/m) Barcelona
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Technical Support Engineer (h/m) Barcelona

Descripción de la oferta

The Technical Support Engineer (h/m) will perform Tier 3 technical support remotely, assistance to sales teams, while elaborating technical documentation, giving support to Product Managers.

The Technical Support Engineer (h/m) will perform the following tasks:
* Technical support (Tier 3), via telephone, mail and remote desktop (after-sales).
* Assistance/doubt-resolution to sales team on the products (pre-sales).
* Setup and maintenance of helpdesk tools.
* Follow-up of support cases requiring action.
* Elaboration of technical documentation such as user manuals, datasheets, application notes, FAQs, etc.
* Identification and reporting of deficiencies found in the technical documentation.
* Maintenance of external documentation related to assigned products.The Technical Support Engineer (h/m) must posses:
* Technical degree in Electronics or Telecommunication.
* MANDATORY: High level of English and Spanish languages.
* Knowledge of building automation protocols (KNX, BACnet, Modbus, LonWorks, MBUS, DALI...).
* Solid technical background in Field Bus Technologies for Home / Building Automation technologies.
* Strong documentation skills.
* Highly valuable be fluent in other languages: French, German, Portuguese, Arabic...
* Valuable previous experience as Product Engineer, Product Manager or Project Manager.
* Valuable previous experience in multi-protocol integrations.
* Valuable previous experience in HVAC solutions.


Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

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