Automation Analyst Barcelona

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Automation Analyst Barcelona

Descripción de la oferta

Automation Analyst role at an International company in IT sector


Descripción de la oferta

* Identify technical processes gaps and provide technical solutions.





* Collaborate with the Access Management team to identify team members who would benefit from focused technical support and assist them.





* Be available to support team members and assist in managing and resolving issues that are creating barriers to their technical development / progression





* Thorough understanding of all Global processes - highlighting the differences and potential regional impact.





* Analyze all Global processes and work on harmonize, optimize and automate them with the resources the company provide him/her.





* Manage the existing Automation (Automation Anywhere and Scripting) BAU as well as new initiatives coordination and implementation.





* Liaising with stakeholders





* Collaborate to ensure training requirements are included in project plans and that supporting documentation is provided in advance





* Maintain accurate records - prepare and present regular written reports and evaluations to the GTS Management team about the progresses on optimization and automation of GTS processes





* In collaboration with the Team Leads, draw up an agreed action plan about processes, outlining the aims of the Technical Lead and monitoring their progress





* Maintain an up-to-date and accurate GTS Knowledge Base


Perfil del candidato

* 3-5 years previous experience in a Technical Service Desk or Access Management environments in a European or Global company





* High level of technical knowledge on both infrastructure and applications





* 2-3 years of experience in Active Directory, Powershell, Scripting





* Experience with Service ticketing tools





* Focused and results orientated





* Customer focused and committed to improving all aspects of the customer experience





* Possess a committed and responsible attitude with focus on customer satisfaction



Valuable:





* Thorough knowledge of Windows XP and 7, Citrix environment, including networking components, services and user profiles



* A broad level of skills across PC hardware and software systems



* Ideally educated to degree level in IT and/or computing technologies





* ITIL Foundation







Skills/Experience:



* Must be highly organised and possess excellent verbal and written communication skills.





* Business and training demands can change rapidly so must have a flexible approach and be able to multitask





* Must be highly professional, motivated with a strong work ethic and a positive and enthusiastic attitude





* Ability to communicate, interact and work effectively and cooperatively with people from different teams and cultures





* Excellent problem-solving skills and analytical thinking





* Excellent time Management





* Ability to travel globally, as and when required





* Language: English and preferably another European language


Oferta de empleo

Oportunidades de carrera y desarrollo profesional*3-5 years previous experience in an Access Management environments in a European or Global company
*High level of technical knowledge on both infrastructure and application

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido
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