Middle Office Admin Germany Barcelona

Descripción de la oferta

Middle Office Admin Germany role at PageGroup Shared Services Centre in Barcelona


Descripción de la oferta

Being based in our Barcelona Shared Services Centre, the role supports the creation and growth of a new team that will be in charge of a range of Middle Office Operations activities (temp contractors/freelancers), providing a good quality support to our local expert teams in transactional and customer-focused services. In the first phase the role will be dedicated to support the launch/stabilization of the activities & should evolve to take further/other responsibilities.



Key Responsibilities:

Project related activities:



* Support project activities including but not limited to: Preparation of project meetings & materials, taking notes & preparing minutes





* Support process & desktop procedure documentation as well as training materials





* Support in training & coaching new joiners





Middle Office related activities (not exhaustive):



* Gather, review, manage information & documents from different stakeholders





* Gather customer information, create and manage change into the customer master data bases ensuring alignment between the different systems and accuracy of data





* Gather & document customer invoicing specificities & work closely with the different teams to identify how to automate/produce invoicing according to requirements





* Review revenue & check compliance, create & send invoices





* Receive self-billing information & manage reconciliation





* Identify, assess, categorize and solve invoice errors & disputes in collaboration with the local & collection team





* Provide accurate and timely responses and communication to internal and external customers queries & requests





* Work collaboratively with all stakeholders (Middle Office, local finance & business teams) to deliver excellent service



* Generate reporting (Invoices/ Credit notes …) for business needs





* Any other middle office ad-hoc tasks


Perfil del candidato

* Ideally Business Administration Degree or equivalent





* Ideally prior experience of: working in shared service center environment, working in Billing or Customer Service, collaborating effectively with international team/cross-team to deliver





* Native level of German and and fluency in English and an additional European language is the must (Spanish, Portuguese, Italian, French, Dutch,)





* Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent





* Excellent customer-focus & communication skills (written & verbal)



* Uses standard procedures and common sense to solve problems





* Analytical, problem-solving mindset understanding on how to handle, resolve and escalate enquiries; passes on information promptly





* Excellent organizational skills and ability to work under pressure & manage deadlines?





* Ability to work independently, take initiatives, continuous improvement mindset





* At ease with Excel





* For internal hire only: Experience in PRS, Customer Connect or NetSuite is a plus


Oferta de empleo

Oportunidades de carrera y desarrollo profesionalSupport project activities including but not limited to: Preparation of project meetings & materials, taking notes & preparing minutes

Estudios:

Años de experiencia:

Datos de la oferta

Salario:

Jornada Laboral:

Tipo de contrato: