Cash Collection (FR, SP, Benelux, UK, Portugal) Barcelona (Barcelona)

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Cash Collection (FR, SP, Benelux, UK, Portugal) Barcelona (Barcelona)

Descripción de la oferta

As member of the Cash Collection Team, for France, Spain, Benelux, UK and/or Portugal:
* Contact customers by phone, e-mail, or internet (portals) to secure payments from SME customers
* Ensures open items are reconciled with customer records and resolving any discrepancies.
* Organizes and reviews all assigned accounts, identifies behavior and manages accordingly.
* Supports the Credit Team in managing order release and control high risk accounts.
* Give and keep visibility to the Sales Team on their portfolio's Collection status
* Collaborates with Sales and Customer Service Team in negotiations and escalations.
* Detects red flags on customer accounts to prevent potential loss.
* Coordinates with Cash Application Team to resolve any open unapplied cash or credits on customer accounts
* Support the Deductions Team by ensuring customer claims can be resolved or reclaimed
* Proposes uncollectable debt write offs, well supported and analyzed
* Owns their portfolio and follow up with actions and escalations in an effort to resolve and prevent bad debt.
* Performs ad-hoc reporting as required.
* Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts
* Prepare the litigation file for Legal procedures
* Collaboration on one-off European projects (reporting, training, process improvement, etc).* Degree in Finance or Business Administration
* Fluent and professional English and the specific country languages: Spanish, French, Dutch and Portuguese
* Previous experience in a similar role in AR or AP highly desirable
* Experienced at using ERP (SAP, M3, AS400) desirable
* Assertive, dynamic, organized with a methodical approach
* Good negotiation and communication skills (spoken and written), Customer focus
* Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
* Ability to work under pressure to attain company objectives and Cash Collection KPIs

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido
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