Middle Office Admin for Spain Barcelona

Descripción de la oferta

Middle Office Admin for Spain role at Page Group Shared Services Centre


Descripción de la oferta

Project related activities:

Support project activities including but not limited to: Preparation of project meetings & materials, taking notes & preparing minutes
Support process & desktop procedure documentation as well as training materials
Support in training & coaching new joiners

Middle Office related activities (not exhaustive):

Gather, review, manage information & documents from different stakeholders
Gather customer information, create and manage change into the customer master data bases ensuring alignment between the different systems and accuracy of data
Gather & document customer invoicing specificities & work closely with the different teams to identify how to automate/produce invoicing according to requirements
Review revenue & check compliance, create & send invoices
Receive self-billing information & manage reconciliation
Identify, assess, categorize and solve invoice errors & disputes in collaboration with the local & collection team
Provide accurate and timely responses and communication to internal and external customers queries & requests
Work collaboratively with all stakeholders (Middle Office, local finance & business teams) to deliver excellent service
Generate reporting (Invoices/ Credit notes …) for business needs
Any other middle office ad-hoc tasks


Perfil del candidato

Ideally Business Administration Degree or equivalent
Ideally prior experience of:

working in shared service center environment
working in Billing or Customer Service
collaborating effectively with international team/cross-team to deliver

Fluency in Spanish and English and an additional European language is the must (French, Portuguese, Italian, Dutch, German)
Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
Excellent customer-focus & communication skills (written & verbal)
Uses standard procedures and common sense to solve problems
Analytical, problem-solving mindset understanding on how to handle, resolve and escalate enquiries; passes on information promptly
Excellent organizational skills and ability to work under pressure & manage deadlines?
Ability to work independently, take initiatives, continuous improvement mindset
At ease with Excel
For internal hire only: Experience in PRS, Customer Connect or NetSuite is a plus


Oferta de empleo

Oportunidades de carrera y desarrollo profesionalIdeally Business Administration Degree or equivalent

Estudios:

Años de experiencia:

Datos de la oferta

Salario:

Jornada Laboral:

Tipo de contrato: