Supervisor Order to Cash Barcelona (Barcelona)
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Supervisor Order to Cash Barcelona (Barcelona)

Descripción de la oferta

The Supervisor of Order to Cash (OtC*) will lead a regional team in the multi-national SSC across European markets. The Supervisor will be responsible for daily operations of order to cash for their assigned region maintaining a focus on the quality of our customer experience.

Responsible of OTC process, leading a team medium to large teams of 10 or more people under management.
* Responsible of coordination with third party providers, other finance team members, operations, customer service and sales.
* Point of contact and escalation of region's OtC technical and accounting issues.
* Ensures OtC services provide a quality customer experience inclusive of timely and accurate invoicing, cash application, issue resolution
* Implement and ensure compliance with the procedures, controls and principles set by Headquarters

Order to Cash
* Responsible of the region entire OtC process including customer master maintenance, credit administration, billing cycle, collection activities, cash application processes and AR related management reporting.
* Responsible of OtC process strategies to reduce DSO and past due invoices while improving customer satisfaction
* Ensures dispute escalations are properly handled in a customer friendly manner
* Provide reporting and analysis to generate insights within their given domain
* Oversee reports accuracy and ensure compliance to internal and statutory policies* Minimum 6 years of experience in Order to Cash, Billing and Collections or Customer service
* Experience of at least 3 years leading teams
* Working knowledge of core transactional OtC processes
* Experience in international environments
* English as business language
* Strong commercial, customer oriented profile
* Excellent interpersonal skills with the ability to influence and develop relations at all levels
* University Degree
* Flexibility and ownership
* Good negotiation skillsPreferred skills
* Other European Languages
* Working Knowledge of necessary regulatory requirements for a US Traded Company (i.e. US GAAP, SOX)
* Proficiency with Microsoft Office
* Knowledge of SAP HYBRIS


Formación Profesional grado medio

Años de experiencia:

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Datos de la oferta


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