Multilingual Helpdesk Agents Santa Cruz de Tenerife

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Multilingual Helpdesk Agents Santa Cruz de Tenerife

Descripción de la oferta

We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain

Responsibilities
· Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
· Identify, evaluate and prioritize customer problems and complaints.
· Analyze customer problems and formulate plans of resolution.
· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
· Evaluate new services, processes and technologies introduced at the helpdesk.
· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
· Work with departmental staff to promote, develop, and maintain strong customer service values.
· Escalate unresolved issues to support leads, designated (Client) service group.Requirements
· Mandatory languages (fluent): Main language + English + Spanish
· Basic PC Skills
· Good communication skills
· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
· Basic understanding of the principles, theories, and practices of group dynamics and/or team development
· Basic Business Development:, Results Focused, Initiative
· Customer-oriented

Additional Information

DESIRABLE:
· Fluent in other languages.
· Previous experience as helpdesk and similar positions.

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Trabajo Temporal
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