Collections Specialist with fluent Portuguese Barcelona (Barcelona)
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Collections Specialist with fluent Portuguese Barcelona (Barcelona)

Descripción de la oferta

Collections Specialist with fluent Portuguese for a SSC in Barcelona.
* Collection calls and/or correspondence in a fast paced goal oriented collections department.
* Providing customer service regarding collection issues, resolve client discrepancies and short payments.
* Responsible for monitoring and maintaining assigned accounts- Finding and contacting debtors to arrange debt payoffs, keeping accurate records and reporting on collection activity, account adjustments, small balance write off, customer reconciliations and processing credit memos.
* Accountable for reducing delinquency for assigned accounts.
* Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
* Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.
* Establish, develop and maintain an effective relationship with local Business Units (Customer Service, Sales, Local Management, etc.)
* Work closely with other team members to find solutions and agree on strategies to achieve goals.
* Ability to work assigned ad hoc projects and special reporting and deliver results on time and in budget.
* Ensures adherence to company procedures and guidelines supporting internal and external control environments.
* Other tasks assigned by the company.* Bachelor degree in Business Administration or similar.
* Minimum of 1 year relevant experience in collections, customer service or accounting position.
* Fluent in Portuguese & English (other EU language is a plus).
* Experience in Shared Service Centre environment would be preferred.
* Able to communicate effectively with people from different countries.
* Excellent attention to detail and highly organized.
* Team player and flexible to internal and external customer needs.


Formación Profesional grado medio

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Sin Experiencia

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