IT Helpdesk Barcelona
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IT Helpdesk Barcelona

Descripción de la oferta

* Provide 1st & 2nd line support and troubleshooting for company IT infrastructure.
* Onboard employees for use of company accounts and appropriate access to systems.
* Develop IT On-boarding processes and conduct intro IT calls with new starters.
* Deploy devices to end-users, assist with basic enterprise-level management configuration and troubleshooting.
* Perform incident analysis to determine the possible cause and a potential fix.
* Update assigned tickets and continuously coordinate necessary work.
* Provide follow up to the end-user on the status of the problem until resolution.
* Support the Security team with enforcing technical controls in compliance with our company standards.
* Purchase new equipment, track changes in the asset register and control access to systems.
* Provide technical expertise to company staff regarding technical issues on systems, phones and laptops.* 2+ years of related experience in support centre or helpdesk.
* Knowledge of Microsoft Office 365.
* Knowledge of Freshdesk, Jira.
* Prior experience of Google Workspace and its Administration Console/APIs a plus.
* Relevant industry experience in provisioning SaaS solutions to end users.
* Network administration & troubleshooting.
* Basic remote troubleshooting skills and the use of remote troubleshooting applications.
* Detail-oriented and well organized.
* Ability to multitask.
* Excellent customer service skills.
* Ability to converse with stakeholders of all levels.
* High english level.


Formación Profesional grado medio

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