Middle Office Admin for France Barcelona (Barcelona)

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Middle Office Admin for France Barcelona (Barcelona)

Descripción de la oferta

Project related activities:
* Support project activities including but not limited to: Preparation of project meetings & materials, taking notes & preparing minutes
* Support process & desktop procedure documentation as well as training materials
* Support in training & coaching new joiners

Middle Office related activities (not exhaustive):
* Gather, review, manage information & documents from different stakeholders
* Gather customer information, create and manage change into the customer master data bases ensuring alignment between the different systems and accuracy of data
* Gather & document customer invoicing specificities & work closely with the different teams to identify how to automate/produce invoicing according to requirements
* Review revenue & check compliance, create & send invoices
* Receive self-billing information & manage reconciliation
* Identify, assess, categorize and solve invoice errors & disputes in collaboration with the local & collection team
* Provide accurate and timely responses and communication to internal and external customers queries & requests
* Work collaboratively with all stakeholders (Middle Office, local finance & business teams) to deliver excellent service
* Generate reporting (Invoices/ Credit notes…) for business needs
* Any other middle office ad-hoc task* Ideally Business Administration Degree or equivalent
* Ideallypriorexperienceof:
* Working in shared service center environment
* Working in Billing or Customer Service
* Collaborating effectively with international team/cross-team to deliver
* Fluency in French and English and an additional European language is the must (Spanish, Portuguese, Italian, Dutch, German)
* Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
* Excellent customer-focus & communication skills (written & verbal)
* Uses standard procedures and common sense to solve problems
* Analytical, problem-solving mindset understanding on how to handle, resolve and escalate enquiries; passes on information promptly
* Excellent organizational skills and ability to work under pressure & manage deadlines?
* Ability to work independently, take initiatives, continuous improvement mindset
* At ease with Excel
* For internal hire only: Experience in PRS, Customer Connect or NetSuite is a plus

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido
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