Cash Collector with German Barcelona

Descripción de la oferta

As member of the Continental Europe Order to Cash (O2C) department and being part of the Cash Collection Team:
* Manage collection activities for the assigned country, business, region or office customer portfolio.
* Contact and follow-up daily your customers by phone calls or e-mails.
* Understand the whole OTC process for a better dispute management.
* Understand the legal and contractual recruitment scope.
* Coordinate with the Billing Teams to solve invoice related disputes.
* Collaborate with the Sales Team in negotiations with customers.
* Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching.
* Give and keep visibility to the Sales Team on their portfolio's Collection status.
* Prepare the litigation file for Legal procedures.
* Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts.* Fluent and professional English, native or bilingual level of German (additional French or Dutch language highly valued).
* Previous experience in the role highly desirable.
* Dynamic, organized with a methodical approach.
* Good negotiation and communication skills (spoken and written).
* Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes).
* Customer focus.
* Ability to work under pressure to attain company objectives and Cash Collection KPIs.

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