Global Technology Support Technical Lead Barcelona

Descripción de la oferta

Responsible for the management and improvement of all Global Technology Support automations


Descripción de la oferta

-Collaborate with the Global Identity & Access Management, Global Service Desk team and Business Technology Strategy and Architecture to identify opportunities for automation.

-Implement a structured approach to delivering, testing and maintaining automation in line with appropriate project and change controls.

-Be available to support team members and assist in managing and resolving issues.

-Following the direction of the GTS Team Leads and the Global Strategy and Architecture director, investigate and understand processes to assess their viability to be automated.

-Manage the existing Robotic Process Automation (Automation Anywhere and Scripting) BAU as well as new initiatives coordination and implementation.

-Report on progress of assigned work to GTS Head and Business Technology Strategy and Architecture Director on a monthly basis.

-Maintain up-to-date documentation relating to automation in the GTS/IT Knowledge Base.


Perfil del candidato

* 3-5 years previous experience in a Technical environment in a European or Global company





* High level of technical knowledge on both infrastructure and applications





* 2-3 years of experience in Active Directory and Automation (Automation Anywhere if possible) and any other coding/scripting languages (Python, Powershell, etc)





* Experience with service ticketing tools





* Result focused and customer service oriented.





* Project Management and Change control experience.





* Experience in process documentation with detail-oriented skills.


Oferta de empleo

Oportunidades de carrera y desarrollo profesional*3-5 years previous experience in a Technical environment in a European or Global company

*High level of technical knowledge on both infrastructure and applications

Estudios:

Años de experiencia:

Datos de la oferta

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