Global Technology Support Analyst Barcelona

Descripción de la oferta

Provide support to customers ensuring that expectations are met or exceeded in accordance with the demands of the business and through end to end support.


Descripción de la oferta

* Global Technology support competencies.

* Collaborate with Management and take strong ownership on tasks & projects.

* Identify gaps and propose continuous improvement.

* Automatize and optimize manual tasks.

* Manage chases & escalations, and keep the Management & key stakeholders informed.

* Ability to handle demanding customers and communicate at all levels including Executive Board Level.


Perfil del candidato

* Ideally educated to degree level in IT and/or computing technologies.

* At least 4 years' experience in IT Support Analyst.

* Customer focused and committed to improving all aspects of the customer experience.

* Technical and customer support experience in a Pan European or Global company is desirable.

* ITIL Foundation Certification (preferred).
* A broad level of skills across PC hardware and software systems including: Windows 10, Active Directory, Windows Terminal Services, Citrix Metaframe, MS O365, Thin Client Terminals, Database Systems, Exchange, VoIP Cisco CUCM.

* Desirable skills in MAC OS and SSCM knowledge.


Oferta de empleo

Oportunidades de carrera y desarrollo profesional.Ideally educated to degree level in IT and/or computing technologies.

*At least 4 years' experience in IT Support Analyst.

*Customer focused and committed to improving all aspects of the customer

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Datos de la oferta

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