OTC Specialists with Polish (Collections, Billing, Receivables) Barcelona

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OTC Specialists with Polish (Collections, Billing, Receivables) Barcelona

Descripción de la oferta

Collections:
* Associate will support not only the region assigned, but also overall collections and Accounts receivables if needed
* Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
* Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant and that a positive customer experience is provided to customers.
* Establishes and keeps good relationship with other teams. A team player.
* Collections and Accounts Receivables
* Responsible of the region coordination with the customer, Collections of both overdue, and to be due invoices.
* Performs cash application processes, AR related management on a timely and accurate manner
* Follows the region directive to achieve monthly collections target, reduce deductions, clear overdue, and reduce unapplied balances.
* Performs the region strategies to reduce DSO and past due Invoices while improving customer satisfaction.
* Ensures dispute escalations are properly handled in a customer friendly manner
* Responsible of clearing due invoices, this may include investigation and resolution of issues and coordination with both dispute team, regional team, Customer Service, Sales and Operations.
* Personnel:
* Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.
* Services:
* Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.
* Continuous Improvement:
* Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects.
* Communication and Reporting
* Ensures clear, effective upward feedback and reporting.
* Compliance:
* Ensures compliance on operational accounting policies and procedures
* Ensures the integrity of the financial accounting systems and controls under his management.

Billing:
* General:
* Associate will support not only the region assigned, but also overall Billing and Disputes if needed
* Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
* Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant
* Establishes and keeps good relationship with other teams. A team player.
* Billing and Dispute Management
* Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality
* Responsible for generating accurate and timely invoices, credit notes if applicable for customers.
* Monitors billing transactions and sending of the invoices.
* Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner
* Responsible of dunning process and bad debt management
* Ensures quality customer interaction while improving the satisfaction.
* Personnel:
* Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.
* Services:
* Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.
* Continuous Improvement:
* Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects
* Communication and Reporting
* Ensures clear, effective upward feedback and reporting.
* Compliance:
* Ensures compliance on operational accounting policies and procedures
* Ensures the integrity of the financial accounting systems and controls under his management* 2-4 years of experience in Order to Cash, Billing and Collections or Customer service. POLISH

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido
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