Order to Cash with Polish Barcelona (Barcelona)

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Order to Cash with Polish Barcelona (Barcelona)

Descripción de la oferta

- Associate will support not only the region assigned, but also overall Billing and Disputes if needed
- Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
- Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant
- Establishes and keeps good relationship with other teams. A team player.
- Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality
- Responsible for generating accurate and timely invoices, credit notes if applicable for customers.
- Monitors billing transactions and sending of the invoices.
- Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner
- Responsible of dunning process and bad debt management
- Ensures quality customer interaction while improving the satisfaction.- 2-4 years of experience in Order to Cash, Billing and Collections or Customer service
- Open to work in international environments
- Working knowledge of OtC processes
- Polish (native) and English as business language
- Excellent interpersonal skills with the ability to influence and develop relations at all levels
- High degree of orientation in customer service
- High School, Vocational Certificate, Post Secondary Diploma
- University Degree
- Knowledge of Microsoft Office
- Knowledge of SAP HYBRIS


Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta


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