Middle Office Admin with Dutch or German Barcelona

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Middle Office Admin with Dutch or German Barcelona

Descripción de la oferta

Middle Office Admin with Dutch or German.


Descripción de la oferta

Project related activities:

* Support project activities including but not limited to: Preparation of project meetings & materials, taking notes & preparing minutes.
* Support process & desktop procedure documentation as well as training materials.
* Support in training & coaching new joiners.

Middle Office related activities (not exhaustive):

* Gather, review, manage information & documents from different stakeholders.
* Gather customer information, create and manage change into the customer master data bases ensuring alignment between the different systems and accuracy of data.
* Gather & document customer invoicing specificities & work closely with the different teams to identify how to automate/produce invoicing according to requirements.
* Review revenue & check compliance, create & send invoices.
* Receive self-billing information & manage reconciliation.
* Identify, assess, categorize and solve invoice errors & disputes in collaboration with the local & collection team.
* Provide accurate and timely responses and communication to internal and external customers queries & requests.
* Work collaboratively with all stakeholders (Middle Office, local finance & business teams) to deliver excellent service.
* Generate reporting (Invoices/ Credit notes …) for business need.
* Any other middle office ad-hoc tasks.


Perfil del candidato

Ideally Business Administration Degree or equivalent.
Ideally priorexperience of:

* working in shared service center environment
* working in Billing or Customer Service
* collaborating effectively with international team/cross-team to deliver

Fluency in Dutch or German and English and an additional European language is the must (Spanish, Portuguese, Italian, French).
Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent.
Excellent customer-focus & communication skills (written & verbal).
Uses standard procedures and common sense to solve problems.
Analytical, problem-solving mindset understanding on how to handle, resolve and escalate enquiries; passes on information promptly.
Excellent organizational skills and ability to work under pressure & manage deadlines?.
Ability to work independently, take initiatives, continuous improvement mindset.
At ease with Excel.
For internal hire only: Experience in PRS, Customer Connect or NetSuite is a plus.


Oferta de empleo

Career Opportunities.Ideally Business Administration Degree or equivalent.
Fluency in Dutch or German and English and an additional European language is the must (Spanish, Portuguese, Italian, French).

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido
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