Supervisor Order to Cash with polish language Barcelona

Descripción de la oferta

The Supervisor of Order to Cash (OtC*) will lead a regional team in the multi-national SSC across European markets. The Supervisor will be responsible for daily operations of order to cash for their assigned region maintaining a focus on the quality of our customer experience.


Descripción de la oferta

Responsibilities:



Responsible of OTC process, leading a team medium to large teams of 10 or more people under management.

* Responsible of coordination with third party providers, other finance team members, operations, customer service and sales.

* Point of contact and escalation of region's OtC technical and accounting issues.

* Ensures OtC services provide a quality customer experience inclusive of timely and accurate invoicing, cash application, issue resolution

* Implement and ensure compliance with the procedures, controls and principles set by Headquarters

Order to Cash

* Responsible of the region entire OtC process including customer master maintenance, credit administration, billing cycle, collection activities, cash application processes and AR related management reporting.

* Responsible of OtC process strategies to reduce DSO and past due invoices while improving customer satisfaction

* Ensures dispute escalations are properly handled in a customer friendly manner

* Provide reporting and analysis to generate insights within their given domain

* Oversee reports accuracy and ensure compliance to internal and statutory policies


Perfil del candidato

Required Skills

* Minimum 6 years of experience in Order to Cash, Billing and Collections or Customer service

* Experience of at least 3 years leading teams

* Working knowledge of core transactional OtC processes

* Experience in international environments

* English as business language

* Strong commercial, customer oriented profile

* Excellent interpersonal skills with the ability to influence and develop relations at all levels

* University Degree

* Flexibility and ownership

* Good negotiation skillsPreferred skills

* Other European Languages

* Working Knowledge of necessary regulatory requirements for a US Traded Company (i.e. US GAAP, SOX)

* Proficiency with Microsoft Office

* Knowledge of SAP HYBRIS


Oferta de empleo

Good long-term project in a large multinationalMinimum 6 years of experience in Order to Cash, Billing and Collections or Customer service
Experience of at least 3 years leading teams
Working knowledge of core transactional OtC processes
Experienc

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