Order to Cash with Polish Barcelona

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Order to Cash with Polish Barcelona

Descripción de la oferta

Shared Service Centre leader in its sector with offices located in Barcelona is looking for an Order to Cash with Polish


Description

- Associate will support not only the region assigned, but also overall Billing and Disputes if needed

- Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.

- Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant

- Establishes and keeps good relationship with other teams. A team player.

- Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality

- Responsible for generating accurate and timely invoices, credit notes if applicable for customers.

- Monitors billing transactions and sending of the invoices.

- Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner

- Responsible of dunning process and bad debt management

- Ensures quality customer interaction while improving the satisfaction.


Profile

- 2-4 years of experience in Order to Cash, Billing and Collections or Customer service

- Open to work in international environments

- Working knowledge of OtC processes

- Polish (native) and English as business language

- Excellent interpersonal skills with the ability to influence and develop relations at all levels

- High degree of orientation in customer service

- High School, Vocational Certificate, Post Secondary Diploma

- University Degree

- Knowledge of Microsoft Office

- Knowledge of SAP HYBRIS


Job Offer

Career and growth opportunities- Associate will support not only the region assigned, but also overall Billing and Disputes if needed

- Responsible of coordination with local finance teams, Customer Service, Sales, and Operations

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido
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