Customer Onboarding Specialist with German - Saas Experience Barcelona
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Customer Onboarding Specialist with German - Saas Experience Barcelona

Descripción de la oferta

Ensure our DACH customers(Germany, Austria, Switzerland) achieve their outcomes, boost response rates, and drive value throughout the company onboarding experience. As a trusted advisor you can influence everything the customer touches in their first(and future) experience with us. Interacts with all customers(buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers


* Engage with customers via phone, email, webinars, etc to assist in the customer onboarding process and increase response rates for the DACH market.
* Identify and target "at risk" customers (i.e limited activity, communication issues, etc) and take appropriate steps to engage them to understand their situation and drive action.
* Manage, monitor and assess the complexity of assigned portfolio .
* Understand and communicate industry best practices and the evolution of the company product and platform functionality, methodology and administrative services integral to the customer's success.
* Identify risks to the customers successful completion of the company evaluation process and actively work to mitigate issues before they happen.
* Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other BU's to bridge gaps that may exist between customer expectations & participation.
* Additional responsibilities related to the function may be required


* Degree in a Business related discipline (Management, Business, Marketing)
* 1-2 years of professional experience with Account Management, Customer Service, and/or Sales, ideally focused on the DACH region.
* Must be fluent in English and German (native or C2 proficiency in German is a must).
* Able to multitask and prioritize based on business/customer needs.
* Excellent organization and time management skills.
* Autonomous and self-driven.
* Comfortable working in an international company.
* You must have an outgoing personality along with an exceptional level of drive and a desire to learn new skills.
* You should have excellent verbal and written communication, interpersonal, and active listening skills, as well as the ability to easily connect with others.
* Specific qualifications for the role include:
* Knowledge of Google suite products preferred (Sheets, Docs, Slides)
* Salesforce and/or Zendesk experience a plus

Job Offer

* Working closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience.
* Vibrant company culture with frequent team building events.
* Mentorship opportunities.
* Career growth opportunities.1-2 years of professional experience with Customer Service or Account Management, ideally focused on the DACH region.
Must be fluent in English and German(native or C2 proficiency in German is a must)


Formación Profesional grado medio

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