Customer Service Manager ENGLISH NATIVE Barcelona (Barcelona)

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Customer Service Manager ENGLISH NATIVE Barcelona (Barcelona)

Descripción de la oferta

- To assist and work closely with the Regional manager to monitor and support the transition and change management processes on people/process/technology activities
- To participate in the recruitment, hiring and on-boarding of the new employees
- To manage the day-to-day operations of the customer service team (10 - 15 people), providing supervision and technical assistance to achieve departmental and organisational goals
- KPI's for departmental performance - measure and improve
- To plan, organize, and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business
- To coordinate staff vacations and backups, to ensure the appropriate coverage of incoming order activities
- To perform annual reviews, appraisals and performance management reviews for the customer service staff
- To ensure a safe working environment, the highest level of productivity according to all the controls and compliancy regulation of the company- Bachelor's degree - with administrative and/or commercial orientation preferably
- Excellent knowledge of MS Office (Excel and PowerPoint) and Outlook
- Strong customer service and business acumen
- Native or near native level of English (company language)

* Experience in B2B (MUST)
* Atleast 5 years' experience in team management (coaching), people development and leadership

* English as a NATIVE language

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido
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