Technical call center specialist (maternity leave) Barcelona

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Technical call center specialist (maternity leave) Barcelona

Descripción de la oferta

* Customer service role that guarantee timely, complete resolution f problems reported by clients via telephone or email support.


Descripción de la oferta

* Guarantee timely, complete resolution of problems reported by clients via telephone or email support, though the delivery of parts and/or scheduling of on-site visits by Technical Engineers.
* Handle support request originating from clients and transfer of the resultant parts order to the back office
* Guarantee customer satisfaction by profesional technical assistance standards related to costs,s ervice quality and quickness
* Guarantee product data collection from the market
* Manage the collection feedback sata related to the products
* Proactively support CATs in order to keep support costs down
* Effective recording and management of incoming cases (technical issues and requies) and Customer complaints
* Act as first-line troubleshooting and timely escalation to meet customer SLA's
* Interact with Service Teams to ensure timely resolution of issues in line with Customer SLA's
* Maintain data accuracy within the working systems at all times


Perfil del candidato

* 1-3 years experience in a call center enviroment or in a customer service support role
* High School Diploma or Bachelor Degree
* Languages: Spanish and English fluently
* Strong phone and verbal communication skills alomg with active listening
* Knowledge of customer service practices and principles
* Familiarty with CRM systems
* Customer focus and adaptability to different personality types
* Ability to multi-task, set priorities and manage time effectively


Oferta de empleo

* Temporary contract with Page Personnel ETT (maternity leave)1-3 years experience in a call center enviroment or in a customer service support role
High School Diploma or Bachelor Degree
Languages: Spanish and English fluently

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido
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