International Customer Service PENEDES (English and SAP) Barcelona

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International Customer Service PENEDES (English and SAP) Barcelona

Descripción de la oferta

We are hiring an International Customer Service for our team

* Introduce orders in SAP and follow upo over the whole order life cycle and generate all necessary documentation. Monitor order patterns, anticiping demand and pro-actively inform customers about contract balances and related information if applies.
* Understanding of customers requirements & consequences of deviating from customer requests.
* Work with customers & logistics to ensure the customer's delkivery requirements can be balances and related information if applies.
* Understanding of customer requirements & consequences of deviating from customer requests.
* Work with customers & logistics to ensure the customer's delivery requirements can be met whilst maintaining an efficient and effective supply chain.
* Provide timely answers to customer (and sales department if requested) about orders, deliveries, down time of our facilities, delays, and other relevant information.
* Be the key point of contact for customers complaints. Ensure resolution towards the customer within the given tools.
* Understand the customer requirements, needs and expectations and relay newly obtained information back to the internal organization as appropriate.
* Actively organizing customer visits.
* Build up customer specialized knowledge in order to signal to the internal organization any changes in order pattern and to inform relevant parties of expected customer requirements.
* Build and maintain good relationships within Supply Chain, account teams and with customers with the aim of increasing customer satisfaction and value internally and for the customer.
* Interaction with planning is essential - monitoring stock levels and production dates to control customer orders.* Proven customer service experience managing customer accounts of minimum two years.
* Experience in International Commerce and Logistics
* Organize workflow to meet customer timeframes
* EXELLENT ENGLISH SKILLS!
* Knowledge of SAP or Oracle (must one of them)

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido
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