Customer Success Manager B2B Barcelona

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Customer Success Manager B2B Barcelona

Descripción de la oferta

Customer Success Manager B2B


Description

Your responsibilities include, but not limited to:
* Monitor and maintain to the optimum the orders books across the retail seasons and manage
orders release to the warehouse according to business needs
* Drive and maintain close relation and involve other functions (Logistics, Sales Operations, Credit
Control…) to ensure optimal Orders Life Cycle
* Act as single point of contact for escalation issues influencing and connecting relevant
stakeholders to speed up issue resolution
* Maintain a proactive and close communication with the external sales team aligning daily
business to guarantee a high customer service level at all times
* Hire, lead, develop and motivate the Customer Success team
* Provide support for and identify opportunities to improve customer service performance
through continuous process review and best practice evaluation
* Developing and establishing procedures and policies governing customer interactions and the
handling of customer feedback
* Provide guidance and assistance to the team as SAP expert





Job Offer

Great opportunity to start your career in a new organization-Professional with several years experience leading international customer service / success
teams
-Strong working experience of SAP SD and proficiency in MS Office
-Fluency in English essential

Profile

-Professional with several years experience leading international customer service / success
teams
-Strong working experience of SAP SD and proficiency in MS Office
-A team manager who can mentor by providing leadership and expertise within the department.
-Excellent interpersonal and communications skills.
-Strong focus on detail and accuracy, proactive.
-Ability to work well under pressure, effectively manage priorities, and maintain professionalism
during stressful situations.
-Fluency in English essential - written and spoken.
-Comprehensive understanding of supply chain processes - Desired

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

Indefinido
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