Helpdesk Barcelona

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Helpdesk Barcelona

Descripción de la oferta

Provide 1st and 2st line technical support.

Providing a highlevelofcustomerservice.


Descripción de la oferta

*1+2st line technical support.

* Providing a high level of customer service.

* Documenting tickets effectively to help future support.

* Basic Network maintainence and Active Directory administration.

* Provide solutions to desktop / mobile and systems problems.

* Hardware troubleshooting and support

* English and/or French is required.


Perfil del candidato

* Proven knowledge Microsoft Windows 7 & 10, Microsoft Office 2010 to 2016 and Office 365.

* Friendly and approachable telephone manner.

* Good communication skills.

* Team Player.

* Software troubleshooting and assistance.

* Experience of working to and reporting against SLAs.

* Good working knowledge of current versions of MS Office and Microsoft Windows and Microsoft Office 365, Exchange Online, OneDrive, SharePoint OnLine.

* Windows laptops and PCs.

* Server Administration and support.

* Networking knowledge and LAN/WAN technology fundamentals.


Oferta de empleo

Career opportunities and professional development.* 1+2st line technical support.
* Providing a high level of customer service.
* Documenting tickets effectively to help future support.
* Basic Network maintainence and Active Directory administratio.

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido
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