Middle Office Contractor Dutch - PageGroup SSC Barcelona

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Middle Office Contractor Dutch - PageGroup SSC Barcelona

Descripción de la oferta

Being based in our Barcelona Shared Services Centre, the role will support the creation and growth of a new team that will be in charge of a range of Middle Office Operations activities (temp workers, contractors/freelancers), providing quality service to our local expert teams. In the first months,the role will be dedicated to support the launch/stabilization of the activities and should evolve to take further/other responsibilities.

Project related activities:
* Support project activities including but not limited to: Preparation of project meetings & materials, taking notes & preparing minutes
* Support process & desktop procedure documentation as well as training materials
* Support in training & coaching new joiners

Middle Office related activities (not exhaustive):
* Gather documentation from different stakeholders: client, operation, local finance & other SSC teams
* Perform compliance check on the information and documents received
* Process consultant, client or/and candidate information & documentation into our different systems ensuring consistency - including purchase order, contract, expenses and or timesheet
* Create and manage client and/or candidate information in our master data bases ensuring accuracy of data & consistency between the different systems
* Capture specificities & work closely with the different teams to produce & send invoices or contracts according to requirements
* Support continuous improvement effort to reduce error and cycle time, improve accuracy & efficiency
* Provide accurate and timely responses and communication to internal and external customers queries & requests
* If needed, work closely with public administration to obtain & manage administrative/legal documentation & benefit (for example: allowance, visa, etc.)
* Generate, manage & update reports for business needs & performance reporting
* Any other ad-hoc activities related to contractor & temp workers management* Ideally Business Administration Degree or equivalent
* Ideally prior experience of:
- working in shared service center environment
- working in Administration, Accounts Payables, Billing and/or Customer Service
- collaborating effectively with international team/cross-team to deliver
*Fluency in Dutch and an additional European language is the must (French)
* Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
* Excellent customer-focus & communication skills (written & verbal)
* Uses standard procedures and common sense to solve problems
* Analytical, problem-solving mindset understanding on how to handle, resolve and escalate enquiries; passes on information promptly
* Excellent organizational skills and ability to work under pressure & manage deadlines?
* Ability to work independently, take initiatives, continuous improvement mindset
* At ease with Excel
* For internal hire only: Experience in PRS, Customer Connect or NetSuite is a plus

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido
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