Customer Service (H/M) Czech Barcelona (Barcelona)

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Customer Service (H/M) Czech Barcelona (Barcelona)

Descripción de la oferta

This is an exciting opportunity for you to join a successful, multi-national and multi linguistic team of Contact Centre Representatives in Barcelona. Working hand in hand with a global supplier of Business Process Outsourcing for complex business processes and services.
As a Contact Centre Representative your daily responsibilities will be:
- Provide information to the client and answer to all claims, concerns, suggestions or queries related to the contracted service
- Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles and other complex resources.
- Follow up and ensure customer satisfaction.
- Manage claims, suggestions, and hearing customers feedback on the product.
We offer:
- Full-time job
- Long-term contract, initial contract through a temporary employment agency (ETT)
- Salary 18k gross per year (N. 9 – Contact Center 15392,41€ + Plus Idiomas (1339,80€) + Language Adder (1339,80€)
To be successful in this role you will need:
- Excellent/ fluent language skills (verbal and in writing) in one of the following languages: Czech
- English as secondary language is required
- Be comfortable in customer-facing/ customer-focused roles and able to adapt to different personality types
- Strong communication and active listening skills
- Multi-tasking capabilities, priorities- and time-management skills, along with the ability to work independent as well as within teams
Availability to START before 13/09/2021- Excellent/ fluent language skills (verbal and in writing) in one of the following languages: Czech
- English as secondary language is required
- Be comfortable in customer-facing/ customer-focused roles and able to adapt to different personality types
- Strong communication and active listening skills
- Multi-tasking capabilities, priorities- and time-management skills, along with the ability to work independent as well as within teams
Availability to START before 13/09/2021

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

A convenir
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