Service Desk Support Barcelona (Barcelona)

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Service Desk Support Barcelona (Barcelona)

Descripción de la oferta

* Global Technology support competencies.
* Collaborate with Management and take strong ownership on tasks & projects.
* Identify gaps and propose continuous improvement.
* Automatise and optimise manual tasks.
* Manage chases & escalations, and keep the Management & key stakeholders informed.
* Ability to handle demanding customers and communicate at all levels including Executive Board Level.
* Fluent in English.* Ideally educated to degree level in IT and/or computing technologies.
* At least 4 years' experience in IT Support Analyst.
* Customer focused and committed to improving all aspects of the customer experience.
* Technical and customer support experience in a Pan European or Global company is desirable.
* ITIL Foundation Certification (preferred).
* A broad level of skills across PC hardware and software systems including: Windows 10, Active Directory, Windows Terminal Services, Citrix Metaframe, MS O365, Thin Client Terminals, Database Systems, Exchange, VoIP Cisco CUCM.
* Desirable skills in MAC OS and SSCM knowledge.
* Good English level.

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido
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