Middle Office Contractor Spanish - PageGroupSSC Barcelona

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Middle Office Contractor Spanish - PageGroupSSC Barcelona

Descripción de la oferta

Being based in our Barcelona Shared Services Centre, the role will support the creation and growth of a new team that will be in charge of a range of Middle Office Operations activities (temp workers, contractors/freelancers), providing quality service to our local expert teams. In the first months,the role will be dedicated to support the launch/stabilization of the activities and should evolve to take further/other responsibilities.


Project related activities:

* Support project activities including but not limited to: Preparation of project meetings & materials, taking notes & preparing minutes
* Support process & desktop procedure documentation as well as training materials
* Support in training & coaching new joiners

Middle Office related activities (not exhaustive):

* Gather documentation from different stakeholders: client, operation, local finance & other SSC teams
* Perform compliance check on the information and documents received
* Process consultant, client or/and candidate information & documentation into our different systems ensuring consistency - including purchase order, contract, expenses and or timesheet
* Create and manage client and/or candidate information in our master data bases ensuring accuracy of data & consistency between the different systems
* Capture specificities & work closely with the different teams to produce & send invoices or contracts according to requirements
* Support continuous improvement effort to reduce error and cycle time, improve accuracy & efficiency
* Provide accurate and timely responses and communication to internal and external customers queries & requests
* If needed, work closely with public administration to obtain & manage administrative/legal documentation & benefit (for example: allowance, visa, etc.)
* Generate, manage & update reports for business needs & performance reporting
* Any other ad-hoc activities related to contractor & temp workers management


* Ideally Business Administration Degree or equivalent
* Ideally prior experience of:

* working in shared service center environment
* working in Administration, Accounts Payables, Billing and/or Customer Service
* collaborating effectively with international team/cross-team to deliver

* Fluency in English and an additional European language is the must (Dutch, German, French, Spanish, Portuguese, Italian)
* Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
* Excellent customer-focus & communication skills (written & verbal)
* Uses standard procedures and common sense to solve problems
* Analytical, problem-solving mindset understanding on how to handle, resolve and escalate enquiries; passes on information promptly
* Excellent organizational skills and ability to work under pressure & manage deadlines?
* Ability to work independently, take initiatives, continuous improvement mindset
* At ease with Excel
* For internal hire only: Experience in PRS, Customer Connect or NetSuite is a plus

Job Offer

* Experience in a very multinational environment (+40 nationalities in the SSC)
* Competitive compensation and benefits package in Barcelona, various well-being activity optionsIdeally Business Administration Degree or equivalent
Fluency in English and an additional European language is the must (Dutch, German, French, Spanish, Portuguese, Italian)


Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta


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Jornada Laboral:

Jornada Completa

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