Customer Success Manager German native Barcelona

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Customer Success Manager German native Barcelona

Descripción de la oferta

To grow our team of 34 people, we're looking for a customer success manager to handle our portfolio of clients in various locations.


Description

Among other tasks you would be involved in the following activities:

* Support and make your clients grow through all stages of the client cycle (onboarding, adoption, maturity and renewal)
* Define a roadmap with clients and set KPIs to make the partnership a success
* Help companies to launch the company internally
* Match companies and employees with nonprofit organisations
* Find creative ways to boost the engagement of users on the platform
* Provide product support
* Take feedback from customers to improve our service
* Brainstorming new solutions and services together with the management team
* Increase your net retention rate via upsells and cross-sells
* Work hand in hand with Key Customer Success Manager on global clients.


Profile

Ideally, you'll have :

* Between 1 and 3 years of experience in a similar role.
* A bachelor's degree in management, administration, marketing, international relations or a related field.
* Fluency in English is a must, orally and written. Any other languages are a plus.
* You are confident, you enjoy and thrive in a working environment with a lot of people to be regularly in touch with.
* You are rigorous and pay great attention to details.
* You live the company values!


Job Offer

Oportunidades de carrera y desarrollo profesionalBetween 1 and 3 years of experience in a similar role.
A bachelor's degree in management, administration, marketing, international relations or a related field.

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido
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