B2B Customer Service Assistant German speaker El Prat de Llobregat (Barcelona)

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B2B Customer Service Assistant German speaker El Prat de Llobregat (Barcelona)

Descripción de la oferta

Provide an unparalleled customer experience that positions Fox as the #1 destination for our riders. Your proactive approach to emails, calls, and chat queue management will help the team create an emotional connection with consumers that drives brand love, advocacy, loyalty, and increased lifetimevalue.

The main tasks of the position are:
- Deal with customer and sales queries quickly and effectively
- Be able to take accurate and concise information over the telephone
- Perform the order entry into the SAP system (ERP)
- Check stock availability and call the final consumer if there is any issue
- Tracking and follow up of orders, liaising with the warehouse and shipping company
- Deal with any operational issue (refusals, returns, damages, etc.)
- Ensure basic maintenance of Operations Systems
- Prepare and maintain customer order database and issue invoices
- Email dialogue with the customers and sales forcePosition requirements:
- Native German speaker & Fluent English is a must.
- Any other European language is a plus.
- Customer Service experience in fast-moving consumer goods industry or Retail/Fashion/Sports
- Understanding of back office Operations systems
- Proactive, problem-solver
- Computer skills: Good knowledge of Microsoft office & Excel. SAP is a plus

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido
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