Contact Centre Representatives w/Dutch Barcelona (Barcelona)

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Contact Centre Representatives w/Dutch Barcelona (Barcelona)

Descripción de la oferta

This is an exciting opportunity for you to join a successful, multi-national and multi linguistic team of Contact Centre Representatives in Barcelona, delivering day-to-day support services for Life Science and Chemical Analysis customers.

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As a Contact Centre Representative for Agilent your tasks will include:
- Manage large amounts of inbound and outbound calls in a timely manner.
- Provide customers with a personalized experience, effectively solving their issues, complaints and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior.
- Build sustainable relationships and engage customers, identifying their needs, clarify information, research every issue and provide solutions and/or alternatives.
- Keep records of all conversations in our call centre database in a comprehensible way.To be successful in this role you will need:
- Excellent/ fluent language skills (verbal and in writing) in Dutch or Dutch-French
- English as secondary language is required
- Be comfortable in customer-facing/ customer-focused roles and able to adapt to different personality types
- Strong communication and active listening skills
- Multi-tasking capabilities, priorities- and time-management skills, along with the ability to work independent as well as within teams
The following is not mandatory, but considered a plus:

- A university degree
- Previous experience in a customer service role
- Familiarity with CRM systems and practices is a plus

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

A convenir
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