Norwegian Costumer Service Represent. Discovery+ Barcelona

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Norwegian Costumer Service Represent. Discovery+ Barcelona

Descripción de la oferta

At Grupo Crit Barcelona, we are selecting Costumer Service Representative with native or fluent Norwegian + fluent English for an important Contact Center located in Barcelona, specialized in customer experience.

As a Customer Support Agent, you will play a crucial role in an important new partnership, by assisting Norwegian customers with their questions and inquiries, ensuring excellent customer relationship management at every interaction. The department is rigged for growth in 2021, which offers a wide range of opportunities for internal promotions and career development for the right candidates.

Main responsibilities:

- Receive and handle Norwegian speaking customer requests by email and chat

- Function as an ambassador for the project service

- Collection and maintenance of customer data

- Clarification of customer inquiries regarding service, subscription, payment and technical requirements

- Work on requests and comments via the Eurosport Social Media channels

Offer:

- The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities

- Highly competitive salary

- Full time position: working 5 days/week from Monday to Sunday (2 weekends free per month)

- Customer service without phone calls, only contact via e-mail, chat and social media

- An ambitious company culture, encouraging internal promotions and professional development

- Startdate from November on.- Complete Norwegian fluency on a native speaker level

- Experience in customer service, communications or similar roles

- Good knowledge of current social media channels (Facebook, Twitter etc.)

- Passion for community management and digital affinity

- Excellent communication & inter-personal skills

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Trabajo Temporal
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