customer service (h/m) de, fr, it, sw, fi, no, da Barcelona (Barcelona)

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customer service (h/m) de, fr, it, sw, fi, no, da Barcelona (Barcelona)

Descripción de la oferta

This is an exciting opportunity for you to join a successful, multi-national and multi linguistic team of Contact Centre Representatives in Barcelona. Working hand in hand with a global supplier of Business Process Outsourcing for complex business processes and services.
As a Contact Centre Representative your daily responsibilities will be:
- Provide information to the client and answer to all claims, concerns, suggestions or queries related to the contracted service
- Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles and other complex resources.
- Follow up and ensure customer satisfaction.
- Manage claims, suggestions, and hearing customers feedback on the product.
We offer:
- Full-time job
- Long-term contract, initial contract through a temporary employment agency (ETT)
- Salary 18k gross per year (N. 9 - Contact Center 15392,41€ + Plus Idiomas (1339,80€) + Language Adder (1339,80€)To be successful in this role you will need:
- Excellent/ fluent language skills (verbal and in writing) in one of the following languages: DE, FR, IT, SW, FI, NO and DA
- English as secondary language is required
- Be comfortable in customer-facing/ customer-focused roles and able to adapt to different personality types
- Strong communication and active listening skills
- Multi-tasking capabilities, priorities- and time-management skills, along with the ability to work independent as well as within teams
Availability to join an Assesment Center 22nd, 23rd and 24th of NovemberAbility to start 25th of November

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

A convenir
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