IT Support Analyst Barcelona

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IT Support Analyst Barcelona

Descripción de la oferta

Multinational company located in Rubí is looking for a IT Support Analyst.


Descripción de la oferta

* Provide 1st / 2nd / 3rd level remote or face to face IT support services for the Group, acting as an interface between the IT department and user community
* End-User IT Support for workplaces including Windows/Unix/Mac desktops/laptops, printers, IP Phones, smartphones etc.
* Installation, routine maintenance and management of end-user computing devices (desktop, laptop, smartphone and tablet devices); this includes imaging and keeping them up-to-date with management tools
* Fulfil User Account Management requests, including Access Card Management
* Maintain the proper operation of Training / Meeting rooms
* Maintain the asset database and hardware inventory for the office; Manage stock of IT Equipment and maintain Lifecyle Management
* Perform the IT Induction to newcomers
* PBX & IP Telephony end-user support: Create new extension numbers, configure IP phone devices, configure softphones etc.
* Liaising with System & Network Administrators for the management & maintenance of Office infrastructure including Servers, Network, Storage & Data Center facility
* Efficient implementation of changes to services, technologies and processes (IT Projects / IT Tasks)
* Preparation and maintenance of technical procedural documents and FAQ's for both IT staff and user community
* Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management
* Experience supporting Executive Stakeholders
* All other duties as assigned.


Perfil del candidato

* Undergraduate degree in Computer Science, Systems Engineering or Computer Networking & Hardware
* Minimum 4 years of System Administration / Service Desk experience.
* Certifications in technology fields (e.g. Microsoft) will be considered a plus
* Strong knowledge and experience of operating system administration (Windows OS / Ubuntu / Mac OS)
* Strong Knowledge of PC hardware
* Strong knowledge and experience with most aspects of fundamental networking/distributed computing environment concepts (DNS, DHCP, Active Directory & Domain Architecture, Network topologies, TCP/IP networks, VPN connections)
* Good Knowledge of Group policy, Puppet as configuration management tools and Encryption
* Strong Knowledge of Microsoft O365 platform and CISCO VC solutions will be considered a plus
* Possession of excellent oral and written communication skills, including fluency in oral and written English.
* Problem solving and analytical skills
* Customer service orientation
* Focus on delivery and high tolerance in working under pressure


Oferta de empleo

Oportunidades de carrera y desarrollo profesionalMultinational company located in Rubí is looking for a IT Support Analyst.

Estudios:

Formación Profesional grado medio

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Completa

Tipo de contrato:

Indefinido
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