Customer Service with German and English - Multinational Barcelona

Descripción de la oferta

Centralize the relation with the Global Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivables.Descripción de la ofertaCentralize the relation with the Customers in the order to cash process:* Review and provide information about the situation of their orders* Deal with EDI/ SAP/e-mail orders* Review and provide logistic or descriptive information of products* Review and provide information about delivery data* Inform the customer of the out of stock that affects the orders* Review and provide information about invoice data (solve possible invoice issues)* Review and provide information about the collection and/or liability situation* Maintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded upTasks within the Order & Delivery management process* Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order.* Review and unblock the orders for delivery.Delivery issues/delay management* Modify orders and deliveries* Interlocutor with Delivery Monitoring (Logistics) for delivery issues Foll

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