Middle Office Administrator (invoicing) Barcelona

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Middle Office Administrator (invoicing) Barcelona

Descripción de la oferta

Middle Office Administrator (invoicing)DescriptionThe role is part of a new team being created and growing in our Barcelona Shared Service Centre. This team will be in charge of a range of Staff/HR Operations for our Temporary workers business across Europe. The Middle Office team has both a Customer Service as Transactional component ensuring that our temp contractors & freelancers (hereafter: Candidates) that we place at our customers get excellent support during their assignment.From managing customers data, to sending invoices through the creation of manual and pro-forma invoices, the invoicing team is the perfect link between the local teams and the financial teams.This specific position will take care of all the administrative and invoicing part of the Middle Office: creation and updating of customer details, edition and sending of invoicing as well as the management of disputes with Cash Collection teams.Key Responsibilities:Main Administrative tasks:* Work with sales teams to understand & document new customer invoicing needs (eg Portals, Self-Billing, Additional documentation to be sent along invoices etc)* Maintain the customer master data bases to capture any special invoicing needs for specific customers* Review revenue & check compliance* Create & send invoices* Receive self-billing information & manage reconciliationsSecondary tasks:* Identify, assess, categorize and solve invoice errors & disputes in collaboration with Sales & Credit Collection teams* Identify procedures that would be good candidates for automation/robotics* Provide accurate and timely responses and communication to internal and external customers queries & requests* Generate reporting (Disputed balances, Invoices/ Credit notes …) for business needsProfile* Ideally prior experience of:* working in shared service center environment* working in Billing or Customer Service* collaborating effectively with international team/cross-team to deliver* Fluency in English and Spanish, any additional European language is a plus (Spanish, Portuguese, Italian, French, Dutch, German)* Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent* Excellent customer-focus & communication skills (written & verbal)* Excellent organizational skills and ability to work under pressure & manage deadlines?* Ability to work independently, take initiatives, continuous improvement mindset* Familiar with ExcelJob OfferCareer opportunities.Ideally prior experience of:working in Billing or Customer Servicecollaborating effectively with international team/cross-team to deliverFluency in English and Spanish


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