Contracts & Invoice Specialist - French Speaker

From creation of contracts for the Candidates, through their onboarding, support on time-sheeting, payslips and invoicing to clients, the Middle Office will be a central place of contact for Candidates, Clients and our Sales teams.


Description

The Middle Office Administrative tasks cover a wide range of activities, including:

* Contract creation for Candidates (which includes gathering & vetting of necessary information - eg work permits)
* Issuing contracts, having them signed and stored
* Create and manage Purchase Orders for freelancers
* Contract creation for Clients
* Creation of Client and Candidate Master data in ERP (Enterprise Resource Planning) Systems so timesheets can be logged and accurate payroll/invoices created
* Invoicing of Clients - this can include

* Uploading invoices onto Customer portals
* Reconciliation of receivables to Customer Self-Billing

* Generate reporting for business needs

The right incumbent for this role therefore is someone with attention to detail and is keen to understand how all these different processes impact each other.

Customer-service related tasks



Along the contract-life cycle there can be a number of interaction points with stakeholders:

* Contact with Candidates to collect relevant information to create contracts in an accurate and timely fashion
* Contact with Recruitment Consultants, local finance, payroll and legal teams to coordinate timelines and data-flows between Front, Back and Middle Office
* Candidate onboarding to explain Timesheeting portals and payslip information
* Answering Candidate questions
* Attending to Client queries

PageGroup changes lives for People through Creating Opportunity to reach Potential. It´s important to understand that the Middle Office team interacts with people in a key moment in their lives: when changing jobs. The ideal incumbent therefore has strong empathy and cares for excellent customer service.


Profile

* Ideally prior experience of:
* working in shared service center or administrative environment
* working in HR Services, Accounts Payable and/or Billing Customer Service
* collaborating effectively with international team/cross-team to deliver
* Fluency in English is a must, as well as one other EU language. Spanish is a significant plus.
* Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
* Excellent customer-focus & communication skills (written & verbal)
* Excellent organizational skills and ability to work under pressure & manage deadlines?
* Ideally at ease with Excel
* Ability to work independently, take initiatives, continuous improvement mindsetand eagerness to learn


Job Offer

Food voucher, bonus, private health insurance, central location, and hybridWorking in shared service center or administrative environment, working in HR Services, Accounts Payable and/or Billing Customer Service, high level of English and French